While in the jacuzzi others did not adhere to Covid compliance and got in with me - I had to leave several times within 15-minutes. General lack of hospitality overall was disappointing. Spa front desk was not able to answer the questions I had about products and overcharged me for services. Complete lack of communication during treatment - not the same quality of service that I have experienced elsewhere. Was then charged for a 50-minute facial, which I did not realize until checking my bank statement. At the spa I had booked a 25-minute facial (was told this was the only option available). Shower itself was was hard to use - the handle would constantly get stuck. Showerhead pressure was extremely weak. Hotel phone number extensions were not listed anywhere in the room - I had to call from my cellphone. Room phone did not work the majority of the time. I felt extremely uncomfortable and was not able to shower/sleep. Front desk phoneline was often not answered - I was told by the front desk that I could push my check-out to 1pm so that I could shower/sleep after an early morning - five separate staff members entered my room before 1pm. No one at the front offered to help with bags. I was told I would have to wait for the next person to start their shift instead of this person even attempting to look for soda water. ![]() ![]() Coffee maker did not work - Television did not work - Front desk staff was unresponsive - The rooms are outdated to the point where it is impossible to justify the cost - Towels were covered in yellow stains - Spa prices should be more transparent and listed along with services - Front desk refused selling a bottle of soda water, initially saying it was because it was illegal after 10pm, then admitted it was because they didn't know where the soda water was kept.
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